Your questions,
answered plainly.

Arogya accepts the most common formats your doctors and labs use:

• PDFs — lab reports, discharge summaries, prescriptions, consultation notes, imaging reports
• Images — JPEG, PNG, and HEIC (the format iPhones use) so you can photograph a report and upload it directly

We do not currently accept Word documents (.docx) or Excel files.

Each individual file can be up to 20 MB. This is more than enough for a photographed lab report or a multi-page discharge summary PDF.

If you have a very long document that exceeds this, you can split it into sections or reach out to us at support@ayur-arogya.com and we will help.

Most lab reports in India use English for values and test names even when the covering letter is in a regional language. Arogya handles these mixed-language documents well.

For documents written entirely in Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, or Bengali — extraction accuracy is improving but not yet perfect. You can always open the original file from your Google Drive to refer to the source document directly.

Once you upload a file, Arogya:

• Saves it to your Google Drive — the original file is stored in a dedicated Arogya folder in your own Google Drive account immediately
• Reads it — AI is used to extract the diagnoses, lab values, medications, and dates from the document
• Assigns it — it figures out which family member the document belongs to
• Updates the health record — values are added to the relevant member's timeline
• Infers health conditions — the system uses all documents together to flag patterns (e.g. three years of rising blood sugar values suggests a need for attention)

This usually takes under 30 seconds. Your original file is always preserved exactly as you uploaded it — we never modify your documents.

Yes — Arogya has a Telegram bot. You can send a document or photo directly to the Arogya bot on Telegram and it will be added to your family record automatically. This is the quickest way to upload when you receive a report on your phone.

Every file you upload — lab reports, prescriptions, discharge summaries, photographs — is stored directly in your own Google Drive, in a folder called Arogya. This is your storage, under your Google account, governed by Google's security and privacy standards.

This means your files are always accessible to you regardless of what happens to Arogya as a service. You do not need Arogya to exist to access your documents — they live in your Google Drive permanently.

The structured health data Arogya extracts from your documents — lab values, diagnoses, medications, health conditions — is stored on our servers located in Mumbai, India. Your data stays within Indian jurisdiction and is subject to Indian law.

All data is encrypted when it travels between your device and our servers, and is stored in encrypted form on our servers.

Yes — Arogya uses AI technologies to read and extract information from your documents. When you upload a file, the text content is processed by AI to identify diagnoses, lab values, medications, and dates. This is what allows Arogya to organise your health data automatically rather than requiring you to enter everything manually.

This processing is done solely for the purpose of populating your health record. Your document content is not stored by the AI system, is not used to improve any AI model, and is not shared with any third party for commercial purposes.

The extracted data and your original files are then stored as described above — structured data on our Indian servers, and original files in your Google Drive.

Extraction is not always perfect — handwritten documents, unusual formats, or regional language content can sometimes result in incomplete or inaccurate extraction.

Regardless of extraction accuracy, the original file you uploaded is always preserved in your Google Drive. You can open it any time as the authoritative source — think of it as a photograph of the actual record that is always there for reference.

If you notice an extraction error in the app, you can manually correct values or dismiss incorrectly inferred conditions from any Profile Detail page.

We take regular backups of the structured health database. In the event of any server issue, our priority is restoring your data to its last known state.

Importantly, because your original files live in your own Google Drive, the files themselves are fully protected by Google's infrastructure independently of anything that happens on our end. The source documents can never be lost due to a problem with Arogya's servers.

No. We will never sell your health data. Full stop.

Your health records are yours. They are not a product we monetise. We do not share them with insurance companies, pharmaceutical companies, advertisers, data brokers, hospitals, or any third party for commercial purposes.

Arogya is an ad-free product. We do not allow advertisers to target you based on your health information. Our revenue comes from subscription fees, not from your data.

Absolutely not. Your employer, insurance company, bank, or any other organisation cannot access your Arogya records unless you choose to share them yourself.

We have no commercial relationships with insurance companies or employers and do not respond to informal requests for user data.

Yes. Arogya has a built-in privacy layer for sensitive health information. Certain categories are self-only by default — meaning only you can see them, even within your own family group:

• Mental health conditions (depression, anxiety, bipolar disorder, etc.)
• Reproductive and gynaecological conditions (endometriosis, infertility, pregnancy details)
• HIV and related conditions
• Substance use history
• Genetic carrier status (e.g. thalassaemia carrier)

These are hidden from all family members by default. You can choose to share any of them with a specific family member if you wish — the choice is always yours.

Standard health conditions like diabetes, blood pressure, and thyroid issues are visible to your family by default, since managing these usually benefits from family involvement.

Arogya is built around a family health record, where one account covers the whole family — parents, children, grandparents, and even pets.

By default, all family members added to your account can see each other's standard health information (conditions, lab results, medications). This is intentional — a parent managing an elderly parent's health, or a spouse helping coordinate care, needs to see the full picture.

However, sensitive categories (mental health, reproductive health, HIV, genetic status, substance use) are private by default and only visible to the individual they belong to.

Yes. Each family member can have their own separate login using their own Google account. Everyone logs in independently and sees the shared family record, while each person's sensitive and private health information remains accessible only to them.

This means a husband and wife, or an adult child and parent, can each log in with their own credentials and maintain both a shared family view and their own private health data within the same family group.

Arogya generates a Doctor Care Summary — a printable one-page overview of a person's active conditions, key lab values, current medications, and recent history. You can share this PDF with your doctor at any appointment.

Doctors do not have direct login access to your Arogya account. You choose what to share and when.

Yes — always, and with nothing to do. Because every file you upload is stored directly in your own Google Drive, you have permanent access to all your documents regardless of whether you use Arogya or not.

Simply open Google Drive and look for the Arogya folder. Every lab report, prescription, discharge summary, and photograph you ever uploaded will be there — exactly as you uploaded it — forever.

When you request account deletion, all your personal data is permanently deleted from our servers. This includes:

• All extracted health data (lab values, diagnoses, medications)
• Your family member profiles and health conditions
• Your account and login information

Your files in Google Drive are not touched — those remain in your own Drive as they always have been.

To delete your account, email us at support@ayur-arogya.com or use the Delete Account option in Settings.

If your subscription lapses, your account will continue to exist but you will not be able to access the application. Your files remain in your Google Drive as always.

To reactivate, simply renew your subscription and your account will be fully restored.

All your files already exist in your Google Drive. If Arogya were ever to shut down, we will not delete any of the files you have uploaded — they will continue to live in your Google Drive and you will always have access to them.

Arogya is designed to comply with the following Indian legal framework:

• Digital Personal Data Protection Act 2023 (DPDP Act) — We are designed around the DPDP Act's requirements: explicit consent for processing health data, your right to access and correct your data, your right to erasure, and data minimisation principles.
• IT Act 2000 and SPDI Rules 2011 — Health information is classified as Sensitive Personal Data and Information (SPDI) under Indian law. We comply with requirements for consent, secure storage, and grievance redressal.
• ABDM (Ayushman Bharat Digital Mission) — We are building toward compatibility with India's national digital health ecosystem.

We have a Grievance Officer you can contact at support@ayur-arogya.com for any privacy concern.

We will only disclose your data to government or law enforcement authorities if we receive a valid legal order from a competent Indian court or authority.

We do not proactively share data with the government and do not participate in surveillance programmes. If we receive a lawful order, we will disclose only the minimum data required by that specific order.

Arogya is a personal health record organiser, not a medical service.

We help you store, organise, and understand your health documents. The health condition summaries and insights Arogya generates are based on patterns in your uploaded records — they are not medical diagnoses, clinical advice, or a substitute for seeing a doctor.

• Arogya is not a licensed medical practitioner
• The health conditions and insights shown in the app reflect patterns in your documents — always consult your doctor before acting on anything Arogya shows you

Think of Arogya as a well-organised filing system that also notices patterns — not as a replacement for your doctor.

Arogya uses Google Sign-In — you log in with your existing Google (Gmail) account. No separate username or password to remember.

This means your login is protected by all of Google's security features including two-factor authentication. We never see or store your Google password.

If Arogya extracts something incorrectly or infers a health condition that doesn't apply to you, you can:

• Dismiss a condition — on the condition's detail page, tap "Dismiss" and it will be removed
• Correct a value — tap "Correct" to manually override an extracted lab value
• Add a note — add context or clarification to any health record

You have full control over your own record at all times.

Write to us at support@ayur-arogya.com — for any question, feedback, or privacy concern.